Vacancies

Title: Sales & Customer Support Representative
Area: Office (Sales)
Reports to: Key Account Manager
Role Purpose: To support the business in achieving operational KPI’s and objectives.
Salary: £28,000 per annum, rising to £30,000 on completion of 6-month probationary period. Bonus – £25 for confirmed prospect enquiry for product we can manufacture, further £75 after becomes a customer when order volume hits 2 tonnes.

Key Responsibilities (main points)

Lead generation and marketing

• Making calls and building relationships with regular customers.
• Calling prospective customers to generate orders.
• Cold call campaigns to generate leads for the wider sales team.
• Use of website tracking software to generate leads for follow up calls or visits by external sales team.
• Liaise with website provider to publish stories on website and social media.

Customer service

• Liaison with colleagues in administration, planning, production and transport to track order status and manage jobs through from order to on time delivery.
• Entering of production paperwork & producing transport notes.
• Keep customers informed of order status and deal with any queries and sending of any relevant paperwork.
• Ensure timely resolution of customer queries and complaints, tracking progress and communicating with customers.
• Completion of customer questionnaires.
• Raise quotes and customer orders based on price lists and repeat orders, using Microsoft Dynamics CRM and order entry system.
• Organise, track and send customer samples.
• Deal with purchase orders for external suppliers where required.

Reporting

• Daily reports on outstanding orders and sales figures
• Produce reports showing sales team KPI’s
• Relevant reports using Dynamics, Excel or Power BI as required for analysis

Other

• Attendance at sales meetings & production of minutes.
• Order entry and general office administration duties during busy periods or for holiday cover.

Aintree Plastics Expectations

• Supports the team to meet and exceed KPI’s including delivery dates OTIF, stock holding, job management, invoicing targets, right first-time quality targets and high levels of customer service.
• Adheres to Health & Safety procedures and ISO/BRCGS legislation where applicable.
• Accountability – Takes personal ownership of all aspects of the job role inclusive of all Aintree Plastics policies and procedures.
• Self-motivated – Creates own motivation. Self–motivation that displays a willingness to further personal skills and knowledge.
• Positive attitude – Maintains a positive attitude, even in difficult situations. Promote team spirit and morale.

Key Knowledge/Skills/Experience

• Excellent communication skills.
• Strong organisational skills.
• Knowledge of Microsoft office applications, and ideally Microsoft Dynamics
• Excellent time management skills.
• Comfortable with shifting demands.
• Ability to multi-task and prioritise workload.
• Attention to detail and proactive problem-solving skills.
• Customer focused with conflict management skills
• Works well as part of a team
• Experience of the manufacturing industry, ideally polythene or other packaging

Key Performance Indicators

• Sales volumes as per customer forecast at beginning of 2025
• 1 hour dedicated cold calling per day, minimum 20 calls
• 4 new leads generated per month
• 80 opportunities per month
• OTIF at 90% (team target)
• 90% complaint resolution within a month (team target)

View our Company Benefits