Title: Sales & Customer Support Representative
Area: Office (Sales)
Reports to: Key Account Manager
Role Purpose: To support the business in achieving operational KPI’s and objectives.
Salary: £28,000 per annum, rising to £30,000 on completion of 6-month probationary period. Bonus – £25 for confirmed prospect enquiry for product we can manufacture, further £75 after becomes a customer when order volume hits 2 tonnes.
Key Responsibilities (main points)
Lead generation and marketing
- Making calls and building relationships with regular customers.
- Calling prospective customers to generate orders.
- Cold call campaigns to generate leads for the wider sales team.
- Use of website tracking software to generate leads for follow up calls or visits by external sales team.
- Liaise with website provider to publish stories on website and social media.
Customer service
- Liaison with colleagues in administration, planning, production and transport to track order status and manage jobs through from order to on time delivery.
- Entering of production paperwork & producing transport notes.
- Keep customers informed of order status and deal with any queries and sending of any relevant paperwork.
- Ensure timely resolution of customer queries and complaints, tracking progress and communicating with customers.
- Completion of customer questionnaires.
- Raise quotes and customer orders based on price lists and repeat orders, using Microsoft Dynamics CRM and order entry system.
- Organise, track and send customer samples.
- Deal with purchase orders for external suppliers where required.
Reporting
- Daily reports on outstanding orders and sales figures
- Produce reports showing sales team KPI’s
- Relevant reports using Dynamics, Excel or Power BI as required for analysis
Other
- Attendance at sales meetings & production of minutes.
- Order entry and general office administration duties during busy periods or for holiday cover.
Aintree Plastics Expectations
- Supports the team to meet and exceed KPI’s including delivery dates OTIF, stock holding, job management, invoicing targets, right first-time quality targets and high levels of customer service.
- Adheres to Health & Safety procedures and ISO/BRCGS legislation where applicable.
- Accountability – Takes personal ownership of all aspects of the job role inclusive of all Aintree Plastics policies and procedures.
- Self-motivated – Creates own motivation. Self–motivation that displays a willingness to further personal skills and knowledge.
- Positive attitude – Maintains a positive attitude, even in difficult situations. Promote team spirit and morale.
Key Knowledge/Skills/Experience
- Excellent communication skills.
- Strong organisational skills.
- Knowledge of Microsoft office applications, and ideally Microsoft Dynamics
- Excellent time management skills.
- Comfortable with shifting demands.
- Ability to multi-task and prioritise workload.
- Attention to detail and proactive problem-solving skills.
- Customer focused with conflict management skills
- Works well as part of a team
- Experience of the manufacturing industry, ideally polythene or other packaging
Key Performance Indicators
- Sales volumes as per customer forecast at beginning of 2025
- 1 hour dedicated cold calling per day, minimum 20 calls
- 4 new leads generated per month
- 80 opportunities per month
- OTIF at 90% (team target)
- 90% complaint resolution within a month (team target)
View our Company Benefits
